Before submitting a request
- Disable all plugins and recheck if something is not working right;
- Read the documentation for the theme you're using;
- Use the search function.
- Answering questions about the theme and its features;
- Fixing bugs.
Support does not include
- Customizations (anything more than a few lines of CSS);
- Third party plugins;
- Creating layouts/elements that are not present on the demo site.